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Terms of Service

Last updated: 28 June 2026  •  Effective immediately

Please read these Terms of Service (“Terms”) carefully before using the Delight Pizza website. By accessing or using this website, placing a table booking, or placing an order, you agree to be bound by these Terms. If you disagree with any part, please do not use our website.

1. About Us

Business Name: Delight Pizza

Address: DSS No. 252, Near Subway, Sector 20, Panchkula, Haryana – 134117, India

Phone: +91 90419 79777

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age, or if under 18, that you have the consent of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of this website.

3. Table Booking Policy

  • Table bookings made through this website are requests for reservation, not guaranteed confirmations. A WhatsApp confirmation from our team finalises your booking.
  • We reserve the right to decline or modify a booking request if we are unable to accommodate it on the requested date or time.
  • Please arrive within 15 minutes of your booked time. Tables may be released after this period during busy periods.
  • For large groups (10 or more guests), please book a table online and then call us directly at +91 90419 79777 to confirm availability.
  • Special occasion setups (decorations, cakes) are subject to advance discussion and confirmation. We cannot guarantee availability for same-day requests.
  • We do not charge a cancellation fee. Please inform us as early as possible if you need to cancel or reschedule.

4. Online Ordering Policy

  • Direct WhatsApp orders are accepted between 11:00 AM and 11:00 PM daily.
  • A minimum order value of ₹399 applies for direct WhatsApp orders.
  • Home delivery is available within a 4 km radius of our restaurant in Sector 20, Panchkula only.
  • Free delivery is available on orders above ₹399. Delivery charges may apply for smaller orders at our discretion.
  • Menu items and prices displayed on this website are indicative and subject to change. The final price at checkout via WhatsApp is the binding price.
  • We reserve the right to refuse or cancel an order if an item is unavailable, if there is a pricing error, or for any other valid operational reason.
  • Estimated delivery times are approximate and may vary based on order volume and traffic conditions.

5. Pricing and Taxes

All prices displayed on our website are in Indian Rupees (₹). Applicable GST and other taxes will be added to your final bill at the restaurant or at the time of delivery, in accordance with Indian tax law. We strive to keep prices accurate but reserve the right to correct any pricing errors.

6. Food Allergens and Dietary Information

⚠️ Allergen Notice: Our kitchen handles a variety of ingredients including gluten, dairy, nuts, and soya. While we offer 100% whole wheat bases and take care in preparation, we cannot guarantee that any item is completely free from allergens or cross-contamination. If you have a severe food allergy, please speak directly with our team before ordering.

All our pizza bases are made from 100% whole wheat flour (atta). No maida (refined flour) is used in our pizza bases. Menu descriptions are provided in good faith. We are not liable for any adverse reactions due to undisclosed allergies or intolerances.

7. Intellectual Property

All content on this website — including but not limited to text, images, logos, graphics, menu design, and website code — is the property of Delight Pizza or its licensors and is protected under Indian copyright law and international intellectual property treaties.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on this website without our prior written permission.

8. User Conduct

You agree not to:

  • Submit false, fraudulent, or misleading booking or order information
  • Attempt to gain unauthorised access to any part of this website or our systems
  • Use automated tools, bots, or scripts to interact with or scrape this website
  • Engage in any activity that disrupts, damages, or impairs the website's functionality
  • Use this website for any unlawful purpose or in violation of any applicable Indian or international law

9. Disclaimer of Warranties

This website is provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

We make no warranty regarding the accuracy, completeness, or timeliness of any menu information or pricing displayed on this website.

10. Limitation of Liability

To the maximum extent permitted by applicable Indian law, Delight Pizza, its owners, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website, a table booking, or a food order. Our total liability to you for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the specific order or service giving rise to the claim.

Nothing in these Terms excludes or limits our liability for severe personal injury or harm caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable Indian consumer protection law.

11. Consumer Rights

Your statutory rights as a consumer under the Consumer Protection Act, 2019 and the Food Safety and Standards Act, 2006 (FSSA) are not affected by these Terms. If you have a complaint about food quality or service, please contact us directly at +91 90419 79777. We are committed to resolving all genuine complaints promptly.

12. Third-Party Links and Services

This website contains links to third-party platforms including Zomato, Swiggy, WhatsApp, Instagram, and Facebook. These links are provided for your convenience. We have no control over the content, privacy practices, or policies of third-party websites and accept no responsibility for them. We encourage you to review their privacy policies before providing any personal information.

13. Modifications to the Website

We reserve the right to modify, suspend, or discontinue any part of this website or any service offered through it, at any time and without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the website or any service.

14. Changes to These Terms

We may update these Terms at any time. The revised Terms will be posted on this page with an updated “Last updated” date. Continued use of the website after any changes constitutes your acceptance of the new Terms.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts located in Panchkula, Haryana, India.

16. Grievance and Contact

📞 Phone / WhatsApp: +91 90419 79777

📍 In Person: DSS No. 252, Near Subway, Sector 20, Panchkula, Haryana – 134117

🕐 Hours: 4:00 PM – 9:00 PM, All days

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